Frequently Asked
Questions

KYC stands for Know Your Customer. It is a standard identity verification process required by PAGCOR regulations and the Anti-Money Laundering Act (AMLA) of the Philippines. To complete KYC on pinascatter, you will need to submit a clear photo of a valid government-issued ID (such as a PhilSys ID, passport, or driver's licence) and a selfie holding the ID. KYC is required before your first withdrawal and helps protect your account from fraud.

No. pinascatter strictly allows only one account per player. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the Forgot Password feature on the login page or contact our 24/7 live chat support.

Go to the pinascatter login page and click Forgot Password. Enter the mobile number or email address linked to your account. You will receive a one-time password (OTP) via SMS or a reset link via email. Follow the instructions to set a new password. For security, choose a strong password that you do not use on any other platform. If you are still unable to access your account, contact our support team via live chat.

You can request account closure at any time by contacting our live chat support team. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to concerns about your gambling habits, we strongly recommend using our Self-Exclusion tool instead — it provides a more structured and immediate protection. Visit our Responsible Gaming page to learn more about self-exclusion options.

pinascatter supports the most widely used payment channels in the Philippines:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our players across Luzon, Visayas, and Mindanao.

The minimum deposit on pinascatter is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with AMLA regulations.

Deposits via GCash and PayMaya are typically credited to your pinascatter account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank, UnionBank) may take up to 30 minutes during business hours. If your deposit has not reflected after 1 hour, please contact our live chat support with your transaction reference number and we will resolve it promptly.

pinascatter does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of pinascatter's control.

Log in to your pinascatter account and go to the Cashier section. Select Withdraw, choose your preferred payment method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process withdrawals.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: 1–3 business hours
• BPI / BDO / Metrobank / UnionBank: 1–2 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification and can take up to 24 hours.

The minimum withdrawal amount on pinascatter is ₱200. There is no maximum withdrawal limit for verified accounts under standard conditions, though very large withdrawals may be subject to additional review in compliance with AMLA regulations. If you have questions about a specific withdrawal amount, contact our support team.

Common reasons for a declined or delayed withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Account flagged for security review
• Incorrect payment details entered

If your withdrawal has been pending for longer than expected, please contact our 24/7 live chat support with your transaction ID and we will investigate immediately.

pinascatter offers a welcome bonus for new players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Check the Promotions section of your account after registering for the latest welcome offer available to you.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional offers in your pinascatter account settings. Players who have activated responsible gaming tools such as deposit limits or self-exclusion will not receive bonus marketing communications from pinascatter.

pinascatter offers a wide variety of online casino games including:

• Slots — hundreds of titles with various themes and jackpots
• Bingo — classic and modern bingo variants popular with Filipino players
• Dragon Hatch — an exciting dragon-themed game exclusive to pinascatter
• Treasure Boat Fishing — a fun fishing-style arcade game
• Live Casino — real-time table games with live dealers

New games are added regularly. Check the pinascatter Casino lobby for the latest additions.

Yes. pinascatter is fully optimised for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The pinascatter mobile experience is designed to work smoothly on most smartphones and tablets, including popular models used across the Philippines. Simply visit pinascatter.org on your mobile browser and log in to start playing.

Yes. All games on pinascatter use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness and compliance. Live casino games are streamed in real time with professional dealers, providing full transparency. pinascatter does not manipulate game outcomes in any way.

pinascatter provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps in ₱
• Loss Limits — cap how much you can lose over a set period
• Session Time Limits — limit how long you play in one session
• Reality Checks — periodic reminders of time and money spent
• Take a Break — suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — formally exclude yourself for 6 months, 1 year, 3 years, or permanently

Visit our Responsible Gaming page for full details on each tool.

The minimum age to register and play on pinascatter is 21 years old, in strict accordance with Philippine law. Age is verified at registration and through KYC document checks. Any account found to belong to a person under 21 will be immediately closed and all funds returned. pinascatter has zero tolerance for underage gambling.

You can activate self-exclusion directly from your pinascatter account settings under the Responsible Gaming section. Choose your exclusion period — 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit, or receive any promotional communications from pinascatter. If you need assistance activating self-exclusion, contact our live chat support team at any time.

Yes. pinascatter uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Here are some best practices to keep your pinascatter account safe:

• Use a strong, unique password that you do not use on other sites
• Enable two-factor authentication (2FA) if available in your account settings
• Never share your login credentials with anyone
• Always log out after playing, especially on shared devices
• Be cautious of phishing attempts — pinascatter will never ask for your password via chat or email

If you suspect unauthorised access to your account, contact our support team immediately.